LancetCare - Managed Services for MicroStrategy
OFFSITE, NOT OFF-SHORE Keeping your MicroStrategy platform running efficiently, reliably and consistently is a distraction from your real priorities. LancetCare™ Managed Services provides off-site MicroStrategy platform management.
Through the use of shared resources and automated tools we can reduce your costs, improve your operations and redeploy your best internal talent elsewhere. LancetCare manages your operations from our Minnesota-based command center staffed by MicroStrategy experts to ensure your Business Intelligence applications run reliably and efficiently - all the time!
You choose the services you need! Whether you're just looking for emergency back-up or want to outsource your entire administration, LancetCare can customize a service package to meet your needs.
SPECIALIZED SUPPORT SERVICES TO OPTIMIZE BI OPERATIONS
Application Service Level Monitoring
Periodic proactive inspection to ensure expected operation of application portfolio.
Technical Issue Management
Analysis, isolation, diagnosis and resolution of reported technical platform or configuration issues. Services can be contracted at any tier of the support process.
End-User Application Support
Analysis, isolation, diagnosis and resolution of reported end-user application issues. Services can be contracted at any tier of the support process.
Report Distribution Management
Management and administration of subscriptions, schedules and services associated with automated report execution and distribution.
End-User Application Privilege and Security Administration
Additions, deletions and changes to user IDs; application and data security definitions.
BI Server Configuration Management
Planning and implementing growth and change to your BI server infrastructure. Precise tracking of current and future states.
Application Maintenance
Routine maintenance and minor enhancements to BI applications as specified by client project teams.
Platform Architecture and Project Support
Advisory services coordinated through the project life cycle to help assure new applications are properly hosted, efficient, secure and effectively deployed.
MicroStrategy Upgrade Planning and Execution
Periodic planning and change management support to help keep environments on the best platform software release offered by the vendor with minimal disruption and maximum benefit.
Application Performance Management and Capacity Planning
Tracking of application usage and performance measurement histories. Analysis, diagnosis and resolution of indicated performance issues. Ongoing measurement of server utilization over time and predictive analysis of required capacity increases.
BI Application Deployment Management
Support to project teams in the release of applications and application change management. Processing and logging of new capabilities as they migrate from development to preproduction, and from pre-production to production.
Software License Management and Compliance
Audit and tracking of actual software usage, compliance management linked to end-user administration. Support for vendor negotiation and price optimization.
YOUR WAY OR OUR WAY - YOU DECIDE
We know that each operation has unique requirements, and each client has unique preferences. Lancet's flexible approach to Managed Services delivers only the services you need, in exactly the way you want. Each service plan is customized after extensive consultation to best meet your requirements:
- Turn your platform over to us and we'll apply Lancet best practices. Or tell us how you want things run and we'll implement your plan.
- Pay by the hour or pay a consistent monthly fee with defined service levels.
- Manage your current platform as-is or use LancetCare services to automate, optimize, secure and scale it to meet your objectives.
- Tailor your managed service solution through a mix of on-site and remote staffing. On-call support can be arranged during your business hours or around the clock if you need it.
WHY USE LancetCare MANAGED SERVICES FOR MICROSTRATEGY PLATFORM
Highest Service Levels
Our control center continually monitors your systems, so you can be assured of the highest possible service levels. We'll be your watchdog 24/7/365. We understand the importance of immediate problem detection and rapid resolution.
Staff Efficiency
Rather than having your critical resources stuck on non-productive maintenance assignments, you can redeploy the talent and expertise of your employees where you can realize the greatest return on investment.
Compliance and Control
Services and service levels are clearly defined and measurable. You get separation of duties between operations and development personnel, and software license compliance is continually monitored.
Experience
Our seasoned staff averages 15 years of experience, and has worked with some of the most challenging and demanding BI deployments in the industry.
Competence
Lancet consultants are vendor-trained and certified on your BI platform. Because we use a team approach, each consultant benefits from every other team member's training and experience.
Security
Application and server security is maintained by a single entity, minimizing the number of people with administrative access to your systems.
Lower Cost
Using advanced methods and tools, we reduce manual tasks and employ efficiencies where possible. Because we manage multiple clients from our centralized operation, you benefit from economy of scale. The end result is that you get better coverage than you have now - without the cost.